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1.0 of 5 stars.
DO NOT RENT FROM THIS LOCATION UNLESS YOU HAVE NO OTHER OPTIONS. OR IF YOU;RE FINE WITH HORRIBLE CUSTOMER SERVICE. Like just about every other U-Haul location review in SF, I give these jerks the…
yelp.com - user review - 09/12/2008
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1.0 of 5 stars.
Yelp, you should really have a "zero" star option, because this place doesn't even deserve a single star. Long lines, staff that have NO CLUE what they are doing, and rude, unprofessional staff who…
yelp.com - user review - 09/07/2008
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1.0 of 5 stars.
rented a trailer here one to pull with a pickup truck about a year ago when on vacation makeing a few extra bucks helping someone move was ok but they were dilly heads
yelp.com - user review - 09/07/2008
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1.0 of 5 stars.
I had a horrible uhaul experience. B had reserved us a van for Saturday morning from 8-1. We arrived at 8 and found a GIGANTIC line. The line wasn't even really moving. It took us about an hour to…
yelp.com - user review - 09/02/2008
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3.0 of 5 stars.
Look, its uhaul. Uhaul always sucks, in every location. That said, aside from the 20 minute line (no big deal) everything went quite smoothly. The staff were courteous and I had no issues. If you need…
yelp.com - user review - 08/27/2008
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2.0 of 5 stars.
This is one of the worse U-Haul locations I've had to deal with. The staff are willfully unconcerned about being helpful in any way. They stand around and chat with each other and stare right at you…
yelp.com - user review - 08/07/2008
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1.0 of 5 stars.
no no no no no. no. you didnt. no you didnt give me a truck with furniture matts that were thrown into a ball unfolded and then upon my return tell me you will not accept this truck until the matts…
yelp.com - user review - 08/04/2008
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1.0 of 5 stars.
god. u-wait. u get-irritated. u-wait some more...urgh
yelp.com - user review - 08/04/2008
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3.0 of 5 stars.
The customer service was ok. The various people I talked to were friendly enough on the phone. But I did have to call a few times to finally talk to someone, and twice someone said they would call me…
yelp.com - user review - 07/29/2008
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1.0 of 5 stars.
I also wish you could give negative stars on yelp... I made the reservation online because I did not have the time to wait on hold for 30 minutes. So I received a text message saying when my truck…
yelp.com - user review - 07/20/2008
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1.0 of 5 stars.
I was so traumatized by the incompetence that I had to warn others...stay away. Uncommunicative people sending me confirmations to the wrong location, 1 hour waiting in the wrong location for my…
yelp.com - user review - 07/16/2008
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2.0 of 5 stars.
The only reason I am giving them 2 stars and not negative stars is because of the nice guy (19 yrs old) that worked outside in the morning. Other than that the people that work in the office are…
yelp.com - user review - 06/29/2008
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1.0 of 5 stars.
Can you give "negative stars" on yelp? What do you get when you add awful customer service, a hard to find location, bad prices and a flock full of assholes? UHAUL!
yelp.com - user review - 06/14/2008
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1.0 of 5 stars.
OMG! Do not go here! Please! Save yourself and your family. I was there this past weekend and the line was out the door. They were understaffed (which they later told me is simply how it is all the…
yelp.com - user review - 06/03/2008
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1.0 of 5 stars.
Avoid this place like the plague and book with a U-Haul in another location if possible. The people working here inside the office are rude and slow, whereas the people working outside in the yard are…
yelp.com - user review - 05/20/2008
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1.0 of 5 stars.
AWFUL!!! So apparently U-haul must NEVER give a damn about checking up on their customer service reps. THIS PLACE WAS A PATHETIC EXCUSE FOR A BUSINESS. I understand that getting a U-HAUL isn't really…
yelp.com - user review - 05/02/2008
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2.0 of 5 stars.
Wow, I hated this and I didn't even rent a truck. Located in a particularly charm-deficient stretch of town, the office is completely unmarked and hard to find. Uh- It's not really on Bryant. The…
yelp.com - user review - 04/23/2008
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4.0 of 5 stars.
D E C E N T Albeit the oddball reps out front who I could not figure out were either loaded from the night before or the sun out shining in Portrero was blinding to their Orc-like response.
yelp.com - user review - 03/11/2008
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2.0 of 5 stars.
What a bunch of inexperienced, unprofessional, unorganized koots! I pre-ordered the van online two days before the move. I requested a 10'er. On the website, it asks how you would like to be contacted…
yelp.com - user review - 03/07/2008
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1.0 of 5 stars.
This Uhaul location is run by a particularly useless crew. The girl at the front was on her personal cell phone constantly, while a line formed behind me. I didn't mind for a moment, but she went on…
yelp.com - user review - 02/29/2008
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1.0 of 5 stars.
Almost five months after I moved, I still recoil at the thought of the day I had to spend dealing with this U-Haul. I preordered a van online and got a call notifying me my pickup time would be…
yelp.com - user review - 01/14/2008
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2.0 of 5 stars.
Although this is my first Yelp review, please take my comments seriously. I concur with the majority of the other reviewers about U-Haul, specifically the Bryant Street, San Francisco, location.
yelp.com - user review - 01/03/2008
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3.0 of 5 stars.
I had to use a U-Haul to move some donated inventory at work. Though I was SUPER skeptical about my ability to drive a 14 foot U Haul, I went there with an open mind.
yelp.com - user review - 12/07/2007
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1.0 of 5 stars.
YOU!!! ... ... ... ... ... ... ... ... ... ... ... ... ... ...|... ... ... ... ... ... ... ... .._,,-~~~-,-,,_
yelp.com - user review - 11/30/2007
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1.0 of 5 stars.
Ranks down there with some of the worst customer experiences I've ever had. Here's the short version: I called to confirm they had the truck I wanted, the lady assured me they did, I asked to make a…
yelp.com - user review - 11/13/2007
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1.0 of 5 stars.
UHaul is one of those big companies that reminds me why impersonal giant corporations sometimes get a bad rap about not giving a damn about their customers' bad experiences. This is my story:
yelp.com - user review - 10/06/2007
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1.0 of 5 stars.
Do you enjoy waiting in long, seemingly endless lines? Do you feel comfortable depending on incompetent people to help you in your time of need?
yelp.com - user review - 08/27/2007
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1.0 of 5 stars.
OK - expectations were low but they shattered that somehow. There's no advantage to making a reservation online - you still wait in the line that's pushing 50 - angry/frustrated people. This was a…
yelp.com - user review - 07/24/2007
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1.0 of 5 stars.
I recently moved from San Francisco to a town about 100 miles away. U-Haul wasn't my first choice. Budget was. But I waited a day too long to reserve, and in the meantime the quote I had been given…
yelp.com - user review - 07/23/2007
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1.0 of 5 stars.
These guys manage to make the rough process of moving the most excruciating task Ive ever undertook. I would avoid Uhaul at any expense.
yelp.com - user review - 07/09/2007
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4.0 of 5 stars.
after reading the reviews (of all the u-haul locations, not just this one), I was dreading the experience...but it turned out to be a nice surprise! I only had a 10 minute wait to pick up my van, 3…
yelp.com - user review - 06/12/2007
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1.0 of 5 stars.
Hands-down my worst experience with customer service in my entire 31 years on this planet. I'm an understanding guy. I realize that the people behind the counter are just working for The Man and that…
yelp.com - user review - 05/29/2007
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1.0 of 5 stars.
This review applies to the Uhaul on Bayshore, as well as the Uhauls in Mountain View and Sunnyvale. I have been to all of these locations, and many things have been consistent: awful, rude service,…
yelp.com - user review - 05/24/2007
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1.0 of 5 stars.
Horrifying service. The "Customer Service Rep" Vanessa is particularly evil. Never, ever again.
yelp.com - user review - 04/30/2007
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2.0 of 5 stars.
I've rented moving trucks and vans from this U-Haul location on several occasions (I'd say about 3 times within the past year) and I think that the service is cursory at best. I mean some employees…
yelp.com - user review - 04/28/2007
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2.0 of 5 stars.
The person who took my reservation got my name wrong, and couldn't be bothered to correct it, so he gave me a reservation number knowing I'd need it to find the reservation later. At the counter the…
yelp.com - user review - 01/20/2007
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2.0 of 5 stars.
I got a truck after reserving one, but I had to convince the staff that they had to rent it to me because I was moving that day. The staff dont really seem to care about anything. Plus I reserved…
yelp.com - user review - 12/19/2006
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1.0 of 5 stars.
They unload the worst piece of crappola of a moving semi-running vehicle on anyone enticed by the $19.99 a day rate. Anyone suggest an alternative? or better quality in moving trucks?
yelp.com - user review - 06/04/2006
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1.0 of 5 stars.
I used to go to that shithole of mismanagement and death trap of a parking lot on Valencia, but then realized it was easier to cut to the chase and go directly to the location across the street from…
yelp.com - user review - 05/18/2006
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